Shanzu is one of Mombasa’s most beautiful coastal destinations, offering stunning beaches, luxury resorts, and vibrant nightlife. While it’s generally a safe place for travelers, it’s always good to be prepared for emergencies. Whether it’s a medical situation, a lost passport, or an accident, knowing who to call and where to go can save you from unnecessary stress.
This guide provides essential emergency contacts, safety tips, and what to do in different situations while visiting Shanzu.
1. General Emergency Numbers in Shanzu
Kenya has a national emergency system, and you can dial the following numbers in case of an emergency:
📞 Police: 999 / 112
🚑 Ambulance Services: 0700395395 (Kenya Red Cross Mombasa)
🔥 Fire & Rescue: 999 / 112
💡 Tip: Save these numbers in your phone before your trip!
2. Hospitals & Medical Emergency Contacts
If you need urgent medical care while in Shanzu, you can visit one of the nearest hospitals.
🏥 Jocham Hospital (Mombasa) – Best for Emergencies
📍 Location: Kisauni, Mombasa
📞 Call: +254 722 207 662
🏥 Premier Hospital – Best for Tourists & Expats
📍 Location: Nyali, Mombasa
📞 Call: +254 111 130 800
🏥 Mombasa Hospital – Private Hospital
📍 Location: Off Mama Ngina Drive, Mombasa
📞 Call: +254 722 207 622
🚨 Minor Health Issues?
For minor illnesses (like food poisoning, sunburn, or allergies), you can visit a local pharmacy (chemist). The nearest ones in Shanzu include:
- Haltons Pharmacy – City Mall Nyali
- Goodlife Pharmacy – Mtwapa
- White Rose Pharmacy – Shanzu
💡 Tip: Carry a basic travel health kit, including painkillers, anti-diarrhea meds, and mosquito repellent.
3. Police Stations & Tourist Safety Contacts
While Shanzu is relatively safe, petty theft (like pickpocketing) can happen in crowded areas. If you lose your belongings or need police assistance, visit the nearest police station.
🚓 Nearest Police Stations:
🏢 Shanzu Police Post
📍 Location: Serena Road, Shanzu
📞 Call: +254 709 913 513
🏢 Nyali Police Station (Larger & More Reliable)
📍 Location: Links Road, Nyali
📞 Call: +254 706 671 033
💡 Tip: If your passport or valuables are stolen, report to the police immediately and get a police report for insurance claims.
4. Lost Passport & Embassy Contacts
If you lose your passport, contact your embassy in Nairobi (since Mombasa doesn’t have many foreign embassies).
🏢 U.S. Embassy in Kenya
📍 Location: Gigiri, Nairobi
📞 Call: +254 20 363 6000
🏢 British High Commission
📍 Location: Upper Hill, Nairobi
📞 Call: +254 20 287 3000
🏢 Embassy of Germany
📍 Location: Riverside Drive, Nairobi
📞 Call: +254 20 426 2100
💡 Tip: Always carry a copy of your passport and store digital copies on your phone or email.
5. Road & Transport Emergency Contacts
If you’re using taxis, tuk-tuks, or rental cars, here’s what to do in case of a road emergency.
🚖 For Taxi or Tuk-Tuk Issues:
- Use a trusted taxi app like Bolt or Uber (safer than hailing taxis on the street).
- Always agree on the fare before the ride to avoid overcharging.
🚗 Car Breakdown or Accident?
- AA Kenya Roadside Assistance: Call +254 722 203 300
- Mombasa Traffic Police: Call 999 or visit Nyali Police Station
💡 Tip: Avoid taking tuk-tuks or boda bodas (motorbike taxis) at night in unfamiliar areas.
6. Beach & Water Safety Contacts
Shanzu Beach is a paradise for swimmers, divers, and water sports lovers, but safety is crucial.
🌊 Beach Safety Tips:
✅ Only swim in designated safe areas.
✅ Be aware of strong ocean currents.
✅ Do not leave valuables unattended on the beach.
📞 In Case of a Water Emergency:
🏊 Kenya Coast Guard Service: Call +254 709 133 000
🚤 Mombasa Marine Park Rangers: Call +254 722 726 437
💡 Tip: Book water activities with licensed tour operators to ensure safety.
7. Staying Safe at Night in Shanzu
While Shanzu is lively at night, extra caution is needed after dark.
🔴 Night Safety Tips:
✅ Avoid walking alone on the beach at night.
✅ Use registered taxis (Bolt, Uber, Little Cab) instead of random motorbikes.
✅ Be careful when accepting drinks from strangers at bars.
✅ If you feel unsafe, go to a well-lit area or a hotel.
🚨 If You Need Help at Night:
📞 Shanzu Beachfront Apartments Ltd Security: Call +254733993375
📞 Mombasa County Tourism Police: Call +254 726 610 671
💡 Tip: Always let someone know your location when going out at night.
8. Final Thoughts: Stay Safe & Enjoy Shanzu
Shanzu is a fantastic travel destination, and with proper precautions, you can enjoy a safe and memorable trip. Whether you need medical help, police assistance, or embassy contacts, this guide ensures you’re well-prepared.
For a secure and stress-free stay, book at Shanzu Beachfront Apartments Ltd, where 24/7 security, emergency assistance, and guest support are available.
📞 Call: +254733993375 / +254735140150
📍 Location: Pangoni Road, Off Serena Road, Eden Beach, Shanzu, Mombasa
🔗 Visit: www.shanzubeachfront.com
🌴☀️ Stay safe, stay smart, and enjoy your time in Shanzu!
